Frequently asked questions
Have you got a question about Serravalle Designer Outlet? Have a look at the Frequently Asked Questions below. If your question is still not answered, please don't hesitate to contact us for more information.
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Where is Serravalle Designer Outlet?
You'll find detailed directions by car and public transport in the Find Us section.
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Can I get to the Designer Outlet by public transport, or do I need to drive?
Serravalle Designer Outlet is easily accessible by public transport. Full details can be found here.
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What brands do you carry?
We have over 300 leading designer and high street brands at Serravalle Designer Outlet including Prada, Burberry, Bvlgari, Salvatore Ferragamo, Brioni, Canali, Tommy Hilfiger and many more. For a full list of brands, please visit the Brand Guide.
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What is the concept of a Designer Outlet?
Serravalle Designer Outlet is a shopping centre featuring a range of casual and designer labels at discounts of up to 70 per cent off regular retail prices. Different brands own and manage their own stores, which look and feel very similar to stores on the high street or elsewhere - with a mix of in season and on trend stock. Other outlet amenities include ample parking, cash points, and an excellent selection of cafés, bars and restaurants.
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What kind of savings can I expect to find at Serravalle Designer Outlet?
You'll find savings of up to 70 per cent off the regular retail price of all merchandise, with even larger savings at our annual summer and winter sales.
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Why is everything sold at a discount?
At Serravalle Designer Outlet, we sell excess and end-of-season merchandise from fashion, sport and home brands, while some high street stores offer discounts on their own brands. "Seconds" are always clearly marked.
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Where can I park my car?
You'll find ample parking on-site and you can book our exclusive Car Parking service. Click here to discover more. You can download a map of Serravalle Designer Outlet before your visit, with the car parks clearly marked.
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Is there somewhere to take a break and eat?
Yes, Serravalle Designer Outlet offers an exceptional selection of cafés, bars and restaurants, perfect for a light snack or a full meal, you can see our dining options here.
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Are there any activities for children?
We have a safety-approved play area, perfect for keeping your children entertained and letting them burn off excess energy. We also have a childminding service.
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What facilities do you have for disabled visitors?
Our Designer Outlet is wheelchair-friendly with fully equipped disabled toilets and easy access to all stores. For details, please visit our facilities page. Wheelchairs are also available for loan; please ask at the Customer Information Desk.
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Who should I contact regarding group bookings/coaches?
You can make a group booking here.
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Can I return or exchange items?
Returns and exchanges are handled by each individual retailer, and subject to each retailer's own policy. (Return and exchange policies should be posted clearly in the store.) Similarly, defective or faulty merchandise should be addressed with the retailer directly.
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What are your opening hours?
You can find our opening hours here.
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Where can I find your contact details ?
You can find our contact details here.
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What if I have a complaint?
Complaints relating to faulty or defective merchandise must be taken up directly with the store from which you purchased the item. For any other complaints, please contact our customer service department using the contact form on the Contact Us page.
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Who manages Serravalle Designer Outlet?
Serravalle Designer Outlet is managed by McArthurGlen Group, Europe's leading designer outlet owner, operator and developer. For more information, please visit the McArthurGlen website at www.mcarthurglengroup.com.
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Can I receive annual reports or market information?
McArthurGlen is a privately owned company; it does not provide annual reports or market information. However, for more details and our latest corporate news, you can browse our recent press releases.
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How can I find employment with McArthurGlen?
For vacancies within our stores, please contact the Information Desk at the relevant outlet or visit our Careers page. For opportunities within McArthurGlen, please visit the Careers page on our corporate website.
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How can I open a store at a McArthurGlen Designer Outlet?
To learn about opportunities at any of our outlets, please contact our leasing team at leasing@mcarthurglen.com.
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If I sign up for emails, is my data secure?
Yes. If you sign up to receive information about special offers and events at Serravalle Designer Outlet, you will be asked to provide your email address, along with some other information. We will only use this information to communicate with you, and we will not send you unsolicited materials. Any information we collect about you is held by McArthurGlen with the utmost care, in line with the 1998 Data Protection Act.
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How do I unsubscribe from your database?
You can unsubscribe at anytime by simply clicking the "unsubscribe" link at the bottom of the email you receive from us.