Frequently asked questions

Have you got a question about York Designer Outlet? Have a look at the Frequently Asked Questions below. If your question is still not answered, please don’t hesitate to contact us for more information.

  • Where is York Designer Outlet?

    You’ll find detailed directions by car and public transport in the Find Us section.

    Getting here
  • Can I get to the Designer Outlet by public transport, or do I need to drive?

    York Designer Outlet is easily accessible by public transport. Full details can be found here.

    Getting here
  • What brands do you carry?

    We have over 120 leading designer and high street brands at York Designer Outlet including Polo Ralph Lauren, Paul Smith, Armani Collections, Hugo Boss, Brooks Brothers and many more. For a full list of brands, please visit the Brand Guide.

    The Brands
  • What is the concept of a Designer Outlet?

    York Designer Outlet is a shopping centre featuring a range of high-street and designer labels at discounts of up to 60% off regular retail prices. Different brands own and manage their own stores, which look and feel very similar to stores on the high street or elsewhere – with a mix of in season and on trend stock. Other outlet amenities include ample parking, cash points, and an excellent selection of cafés, bars and restaurants. 

  • What kind of savings can I expect to find at York Designer Outlet?

    You’ll find savings of up to 60% off the regular retail price of all merchandise. Plus, our Special Offers page details other promotions available to customers throughout the year.

    Our offers
  • Why is everything sold at a discount?

    At York Designer Outlet, we sell excess and end-of-season merchandise from fashion, sport and home brands, while some high street stores offer discounts on their own brands. “Seconds” are always clearly marked.

  • Where can I park my car?

    We offer ample free parking with 2,800 parking spaces.

  • Is there somewhere to take a break and eat?

    Yes, York Designer Outlet offers an exceptional selection of cafés, bars and restaurants, perfect for a light snack or a full meal.

  • Are there any activities for children?

    We have a safety-approved play area, perfect for keeping your children entertained and letting them burn off excess energy.

    Facilities for children
  • What facilities do you have for disabled visitors?

    Our Designer Outlet is wheelchair-friendly with fully equipped disabled toilets and easy access to all stores. For details, please visit our facilities page. Wheelchairs are also available for loan; please ask at the Customer Information Desk.

    Outlet Facilities
  • Who should I contact regarding group bookings/coaches?

    You can find more information about group bookings on our Group Visits page.

    Group visits
  • Can I return or exchange items?

    Returns and exchanges are handled by each individual retailer, and subject to each retailer’s own policy. (Return and exchange policies should be posted clearly in the store.) Similarly, defective or faulty merchandise should be addressed with the retailer directly.

  • What are your opening hours?

    You can find our opening hours here.

  • Where can I find your contact details ?

    You can find our contact details here.

  • What if I have a complaint?

    Complaints relating to faulty or defective merchandise must be taken up directly with the store from which you purchased the item. For any other complaints, please contact our customer service department using the contact form on the Contact Us page.

    Contact Us
  • Who manages York Designer Outlet?

    York Designer Outlet is managed by McArthurGlen Group, Europe’s leading designer outlet owner, operator and developer. For more information, please visit the McArthurGlen website at www.mcarthurglengroup.com.

    McArthurGlen Group
  • How can I find employment with McArthurGlen?

    For vacancies within our stores, please contact the Information Desk at the relevant outlet or visit our Careers page. For opportunities within McArthurGlen, please visit the Careers page on our corporate website.

    Contact Us
  • How can I open a store at a McArthurGlen Designer Outlet?

    To learn about opportunities at any of our outlets, please contact our leasing team at leasing@mcarthurglen.com.

    McArthurGlen Group
  • If I sign up for emails, is my data secure?

    Yes. If you sign up to receive information about special offers and events at York Designer Outlet, you will be asked to provide your email address, along with some other information. We will only use this information to communicate with you, and we will not send you unsolicited materials. Any information we collect about you is held by McArthurGlen with the utmost care, in line with the 1998 Data Protection Act.

    McArthurGlen Group
  • How do I unsubscribe from your database?

    You can unsubscribe at anytime by simply clicking the “unsubscribe” link at the bottom of the email you receive from us.