Privacy Policy

This Website is controlled and operated by McArthurGlen UK Ltd. (referred to in this Privacy Policy as “McArthurGlen”, “we”, “us” or “our”). This Privacy Policy (“Policy”) explains what personally identifiable information is collected and recorded about you during your visit to this site and what we do with that information. This Policy is incorporated into and forms part of the Terms and Conditions which apply to your use of the Website. Please read this Policy carefully before submitting any information.

Your consent

By accessing, browsing or otherwise using this site, you agree and consent to the collection, use and disclosure of your personal information as outlined in this Policy. Personal information is any information which identifies you including, for example, your name, email address, and contact details.

Active information collection

McArthurGlen collects personal information that you voluntarily provide via the Website. For example, when registering with the Website we may ask you to provide your name, address, telephone numbers, email address and date of birth. This is not an exhaustive list and we may ask for additional information as relevant from time to time.

Passive information collection

As you navigate through the Website, certain information may be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as: (a) Internet Protocol (IP) addresses and web logs; and (b) “cookies”.

Internet Protocol (IP) addresses and web logs

An IP address is assigned to your computer each time that you access the Internet. This enables your computer to send and receive data. Generally, every time you connect to the Internet, your IP address changes. However, in some circumstances (i.e. with some broadband connections) your IP address is fixed. A fixed IP address can be associated with your particular computer and may, therefore, amount to your personal information.

Web log information is non-personal information that is collected by the computer that hosts the Website each time you visit. Examples of the type of information that can be collected using your IP address and/or web log information include details of the date and time that you visited the Website and the type of Internet browser and computer operating system that you used. We, or our authorised agents, use your IP address and/or web log information to collect and report aggregate information on how the Website is being used and ways in which the Website can be improved.


A “cookie” is a small data file that is transferred by a website to the cookie file on your computer’s hard disk so that the website can remember who you are. Click here to find out more about cookies. Two types of cookies are used on the Website: (a) “session” cookies - these are temporary cookies that remain in the cookie file of your browser until you leave the Website; and (b) “persistent” cookies - these remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Session cookies are used to improve navigation around the Website and to collect aggregate statistical information. This aggregate statistical information is used for McArthurGlen’s internal purposes only and will not be provided to third parties.

Persistent cookies are used on the Website to store information on your computer for a number of purposes. These include retrieving certain information you have previously provided (e.g. login and password details), helping to determine which areas of the Website you find most valuable and customising the Website based on your preferences.

Use of your information

We may use your personal information: (a) to respond to your questions or requests for additional information; (b) to provide you with information that you have specifically requested or that we have asked if you would like to receive; and (c) for internal analysis so that we can better understand how we can improve our Website, products and services.

In addition we may use your personal information (such as your email address) to inform you from time to time of other products and/or services we offer which we consider may be of interest to you. If you do not want to receive information of this sort then you should leave the relevant box in the Website blank when we ask for your consent to send you such information. You may otherwise email us at any time at at any time to indicate that you no longer want to receive such information from us, or by following the unsubscribe instructions at the end of any such email.

Sharing your information

We may use third parties to perform functions on our behalf in relation to the Website and the purposes set out in this Policy (for example, website hosting, or sending promotional emails). Such third parties may be provided with access to your personal information if needed to perform their specific functions, but may not use such information for any other purpose.

In addition, where you have provided your consent to do so, we may share your personal information with carefully selected third parties so that they may send you information about special promotions and offers.  We will not share your personal information with such third parties without your previously-provided consent.

We may also share certain anonymous or aggregate information (which is then not personal information) about visitors to this site with third parties including advertisers, business partners, and sponsors, to understand customer trends and patterns and manage and improve our business relationships.

It is possible that McArthurGlen could merge with or be acquired by another business or that the operation of the Website will be transferred or sub-contracted to another legal entity. To the extent legally permissible, we may share with, or otherwise transfer your personal information to, the resulting legal entity.

Except as set out above, we will not disclose your personal information to any third party unless: (a) we have informed you about the disclosure when you submitted your information to us and you consented to the disclosure; or (b) the disclosure is required or permitted by law or by court order.


We take reasonable steps to protect your personal information as you visit and use the Website and to protect such information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Unfortunately no data transmission can be guaranteed to be 100% secure. As a result we cannot warrant the security of any information you provide to us and you do so at your own risk.


Your personal information is stored on secure servers maintained by McArthurGlen either directly or through third parties. Information collected from the use of the Website, including personal information, may be transferred or stored on secure servers located outside of Canada, including in the European Economic Area.  Some of these operations may result in personal information collected by us being stored or processed in the United States and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the USA PATRIOT Act and other applicable laws of the United States.  However, we always take steps to ensure the security of your data. By using the Website, you consent to the transfer of your personal information to countries outside of Canada.

Privilege Club

  1. If you sign up to the Privilege Club we will also collect:
    1. your name, email address, mobile number, postal code, date of birth and country of residence; and
    2. geo-location data through WiFi access points in our Designer Outlets, which shows your movements around the centre.
  2. Where you have provided your express consent, we will use this information to send you our latest news and exclusive targeted offers by email and mobile phone push notifications.
  3. You can opt out of having your geo-location data collected at any time by visiting
  4. Privilege Club members who no longer wish to receive special offers from us may unsubscribe at any time by emailing us at, or by following the unsubscribe instructions at the end of any such email..

Your rights

If you would like to access the personally identifiable information we have collected about you via the Website, or if you would like to cancel, correct or update your information, you may contact our Data Protection Officer: (a) by email at; or (b) by post at the address set out on our contact page.

To protect your privacy and security we will take reasonable steps to verify your identity before granting access or making any such cancellations, corrections or updates.  Subject to applicable exceptions and limitations prescribed by law, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Changes to this Policy

We keep this Policy under review and reserve the right to amend this Policy in our sole discretion at any time without notice to you.  Any amendments will be effective immediately upon posting to the Website and your continued subscription to or access, browsing or other use of the Website constitutes your agreement to the Policy as revised. You are responsible for regularly reviewing the this Policy to obtain timely notice of any such amendments.  If any amendment is unacceptable to you, you may terminate your agreement to this Policy by unsubscribing as noted above, and/or immediately ceasing to access the Website, as applicable.  Please contact us at if you have any questions about this Policy.

Last updated: June 4 2015


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