Services

Discover all the services provided by McArthurGlen Luxembourg. Our team works hard to deliver you a unique shopping experience.

Non-EU citizens can make their shopping experience even more rewarding by receiving a tax refund on all products purchased in participating stores at McArthurGlen Luxembourg. All you need to do is:

  • Visit Guest Services with all your receipts where we will process your tax refund on-site;
  • When you are at the airport and about to leave the European Union, show customs officials your purchases, your receipts and your passport. They will validate the refund. 

To be eligible you must:

  • Be resident outside the EU
  • Be over 16 years old
  • Have purchased a minimum of €175.01 in participating stores on the same day. 

For more information on the tax-free service visit the website: http://www.globalblue.com/tax-free-shopping/how-to-shop-tax-free

McArthurGlen Luxembourg has a huge parking area, where you can park your car directly next to the Outlet for free.*

*The parking area is open regarding the opening hours of the Centre.

Our multilingual Guest Service advisors are always available to help. You can find the Information Desk next to the main entrance, directly next to the parking place.

Enjoy a well-earned break at one of our many cafés or restaurants. From the breakfast to the diner our casual cafés and remarkable restaurants have something to please every palate.

Our Centre has been designed with our disabled guests in mind and is accessible to wheelchairs. We also of course have fully equipped disabled toilets. We recommend you to reserve a wheelchair before your visit. Please e-mail accueil.luxembourg@mcarthurglen.com with the date and time of your visit.

Some strollers are available at the information desk in order to make your shopping experience easier and more confortable.

Cell phone battery empty? Mobile chargers (powerbanks) are now available at our guest services desk.

Several options for you:

  • Leave a deposit of €10 (per power bank) and bring the mobile charger back later (Return the mobile charger by the closing time to get their deposit back).
  • Buy the mobile charger for €10.

You are welcome to bring your dog along to the Designer Outlet Luxembourg. A drinking trough for dogs can be found near the GANT store. You can also ask any catering brand for a drinking trough. For safety reasons, all dogs must be kept on a leash in all parts of the Centre. Dogs are only allowed in some of the stores.

Important: Don’t leave your dog in the car.

Next to the car parking, we also have a spot available to park your bike. Please find the parking place for bikes next to the Centre entrance.

And we haven't forgotten our younger visitors. We also have parent and baby rooms, giving you some privacy and quiet for changing.

We sell umbrellas at a low price for in case of bad weather (€3 instead of €6). You can buy the umbrellas at our guest services desk.

The Gift of Style!
When you give someone a McArthurGlen gift card, you are giving the gift of choice.
Gift cards are available in the guest services.
For more information you can send an email to accueil.luxembourg@mcarthurglen.com or call +32 0 63 23 00 40.

To check your balance, you can contact storefinancial +33 1 86 26 53 35 or online > www.getmybalance.com

For the little ones, McArthurGlen has electric BMW cars available for a fun drive down the centre aisles. Available at the reception, these cars are intended for children from 4 to 6 years accompanied by an adult. Other small BMW non electric cars are also available and will delight all children from 2 to 4 years old.