Careers
Why work with McArthurGlen?
Below you can see an overview of the opportunities that will be available and some insights into life working in a McArthurGlen centre.
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Leading the store team to deliver excellent guest experience and driving extraordinary results, through adaptable and innovative management skills. Our Store Managers need to be at the forefront of strategic and commercial thinking to continuously develop their store.
Here's Zaynab's McArthurGlen Story
Zaynab - Store Manager
How did you get your role at McArthurGlen?
About 3 years ago now, I attended a McArthurGlen job dating event. During this event I met several retailers. The first ones were already selected in direct relation to my wishes and skills by the accompanying the "Envol" project. I moved to Miramas with my family for the McArthurGlen centre project. My wish at that time was to find a balance between my family life and my professional life. I made the right decision because today I am fulfilled and proud to work for the centre and my city.
What training have you had for this position?
The City of Miramas launched the "Envol" project for the residents interested in joining the McArthurGlen Centre. At that time, I was freshly hired with a permanent contract. I made the decision to interrupt my probation to join this new training. I do not regret my decision. If it was to do this again, I will not hesitate. I am grateful to them for following up and accompanying me into my new career.
Tell us a bit more about the role.
As a Store Manager, I always feel stimulated in my work. I mentor my employees on a daily basis to ensure sale growth and meet our various business KPIs. I put action plans in place so that my employees realize that customer satisfaction is essential, and that the organization revolves around him. My entire organizational strategy is focused on our customers, which is the ultimate priority for me.
What makes working at McArthurGlen special?
I identify with McArthurGlen organically, because we are on the same wavelength. We can easily exchange on all subjects, whether sensitive or not. Life at work becomes simpler. -
Providing committed support to the store manager in all aspects of running a successful and vibrant store. Strong organisational, commercial and people focused managers are what flourish across our brands.
Here's a Deputy Store Manager's McArthurGlen StoryHow did you get a job at McArthurGlen?I was working at a competitor as a Deputy Director of an American denim brand. My plan was to live closer to my family who lived in the Bouches-du-Rhône area. I started prospecting around McArthurGlen Provence, located in Miramas. It turns out that a position of Assistant director was to be filled within a prestigious Italian brand, which had already given me a chance at the beginning of my career. The optimal conditions were there so I jumped at the chance.
What training have you had for this position?I seize opportunity to evolve. Indeed, a big American denim brand contacted me and offered me a new challenge, to become Deputy Director and participate in the opening of this shop. Having not taken a post-bac school course, I believe in field experience and I advocate for it. Being motivated, dedicated, curious, dynamic and strong of proposal are qualities that I put forward when I am looking for a collaborator. Since my arrival at McArthurGlen Provence, I have attended all the "managers" training that the retail team is setting up. Modules are offered free of charge and prove to be very rewarding, on a format of 2 hours 30/3 h that allow us to improve on different areas related to our roles.
Tell us a bit more about the role...The Deputy Store Manager is the Store Director's right arm. It is a key position of a shop because they are the link between the team and the manager. Being close to my team, I spend most of my time on the shop floor ensuring sales, coaching, challenging and motivating sales assistants. I believe the assistant director must bring new ideas and solutions to keep the team alive and lively.
What makes working at McArthurGlen special?McArthurGlen Provence's retail team, thanks to their experience, brings a real support in our activities. They accompany us, both on a commercial level within our shop and on a marketing level in order to boost sales. As mentioned, they provide many training modules free of charge, led by a certified coach, which allows our teams to grow their skills. -
Guest experience is running through the veins of any one in the centre but more than anywhere in the sales positions with our brands. The ability to be patient and caring but the addition of mind reading and proactiveness is always key. The frontline to driving sales and exceeding targets.
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The stockroom is the backbone of any store and vital to every aspect of a successful one. Precision and eye for detail is a key trait with taking deliveries and general organisation the main focus in these positions.
Here's Christopher's McArthurGlen Story
Christopher - Stockroom ManagerHow did you get your role at McArthurGlen?
I had been in a previous role for 6 months at a DIY store prior to joining, but visiting the centre as a customer, two brands partners had always made me dream to work for. I gave them a CV and a week later, I started working as a sales associate for one of the brand partners.
What training have you had for this position?
When I joined, I didn't have any proper sales training. I was mentored by my managers to develop my KPI and results. With the brand partner, we have an E-learning program which teaches us the history of the brand, the technical side of the products and materials. For the most part I am self-taught, and I constantly feed on the experience of my managers.
Tell us a bit more about the role...
Since 2017, I went from sales associate to team leader in only 6 months. I’m in charge of the KPIs, planning, the cash register, the opening and closing of the store. Since 2019, I have been responsible for the stockroom and Visual Merchandising. I have a team of two stockists and one VM. I'm in charge of the store's restocking and of the visual look of the it. In the outlet business, stock is everything.
What makes working at McArthurGlen special?
The relationship with the management of the centre is the most important thing. We need to know the different timelines of sales, marketing campaigns and events but my relationship with McArthurGlen is important, especially on the back-end side. We have carriers that do not always respect delivery commitments, schedules or even quantity, but thanks to the exceptional relationship I have with McArthurGlen, problems are quickly solved. -
Leading a successful team in a busy restaurant environment. Driving standards across every aspect of the business which in turn increases sales and enhances great customer service. Time management and multitasking are some of the most important traits to a successful restaurant manager.
Here's Esteban's McArthurGlen Story
Esteban - Restaurant Manager
How did you get your role at McArthurGlen?
I was contacted by Pôle Emploi about the opening of the centre.
They were looking for people to work in the restaurants at the centre.
What training have you had for this position?
I have always worked in catering in Spain. Before McArthurGlen opened, I worked in a restaurant in Serravalle where I was trained on site. After that, I had McArthurGlen management training which helped me a lot.
Tell us a bit more about the role...
I have a range of responsibilities and like to multi-task: interviews with staff, research with Job centre, contacts with suppliers, staff planning, room organization. Kitchen support when needed. I am now a room manager and deputy director of the restaurant.
What makes working at McArthurGlen special?
I live next door so it's convenient. We always receive support from McArthurGlen's management. A lot of information comes our way from the McArthurGlen group like traffic forecasts and event dates. There is a monthly meeting with the restaurants to socialize. People are very kind.
I am very happy to work here and I want to stay with McArthurGlen. Thanks to McArthurGlen, with my wife, we were able to find work in the industry we've always worked in. Before McArthurGlen opened, we worked in agriculture -
Offering each and every guest an excellent and efficient dining experience with each visit they have. Personable, friendly and caring qualities are always important but also making sure guest are having a truly enjoyable experience.
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Managing a busy kitchen team in our centre requires organisation and attention to detail, ensuring speed in service and excellent standards are kept throughout. Stimulate and developing your teams’ skills to ensure consistency and a faultless guest experience.
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Supporting the rest of the team along with the kitchen management to produce top quality food consistently. Passion for food and the drive to be deliver are what makes a strong chef in our centres and means our guest leave with expectations exceeded. A vital element of the restaurant hitting targets is through efficient and organised working.
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Working as part of a team to ensure exceptional levels of cleanliness in the centre at all times. A keen eye for detail plus an ability to deal with an array of tasks and requests from the guests, centre management and brands.
Here's Fathia's McArthurGlen Story
Fathia - Cleaning Staff
How did you get your role at McArthurGlen?
I was contacted by Pole Emploi who told me that an outlet that was going to open and that they were looking for maintenance workers.
What training have you had for this position?
I have a diploma (a “CAP”) as an office worker and I have always worked in maintenance especially in the hotel industry where I have followed several courses. I received additional training by working in the outlet, especially in the field of factotum, shop refurbishments, chemical products and work methods.
Tell us a bit more about the role...…
I work in the cleaning of the common areas, handling refurbishments and any management requests, as well as supervising the cleaning staff. I am an intermediary with McArthurGlen's management in the absence of my managers. I also take a lot of initiatives to make everything perfect because the higher management is very demanding, which is fine by me!
What makes working at McArthurGlen special?
I live nearby, it's convenient and I know a lot of people really well in the village. I gained experience in many areas that I didn't know about and that's thanks to McArthurGlen. I love the atmosphere, the people, the place, we are constantly exchanging ideas and meeting new people. We talk a lot with customers and we're here to greet them with a big smile to help them enjoy their experience. When I joined the outlet team it helped me to rebuild myself, to have confidence, to rebuild myself and to become stronger than ever. I have already grown into my position and I know that I will evolve more thanks to the management of McArthurGlen; who trust me and appreciate my involvement. -
Safety and security go hand in hand with making sure each and every guest has a relaxed, enjoyable and memorable experience in our centre. The role of security is vital for this environment to be maintained. Also making sure you are approachable, calm and understand with any situation that arises.
Here's Henri-Georges McArthurGlen Story
Henri-Georges - Centre Security Guard
How did you get your role at McArthurGlen?
I that there was a job fair in Miramas and there was a security company hiring staff. I was asked if I had the professional card. I didn't know it was necessary. Mr Cliquet (head of the security at Fiducial, the partner company chosen by the McArthurGlen Group) asked me if I had a CV. I passed it on to him when I left. I hadn’t gone two meters out that he called me right away and ensued a conversation about my career. I then obtained my professional card though working on a preliminary, qualifying job.
What training have you had for this position?
It was this previous professional experience that got me the qualification that by equivalence I had the CQP. Then, I passed the several additional trainings, such as Segway, first aid gestures and more.
Tell us a bit more about the role...
As the name says, security guard: we are here to ensure, a term that is very familiar to me, the security of the property and the people. We're here to get people in the right place.
What makes working at McArthurGlen special?
What I liked at first: Mr Cliquet had asked me if I would be interested in going to BMW but I don't speak German. What I find interesting is the Designer Outlet project. We will witness the launch of this new, beautiful and exciting
project. Cut to three years later, it's still just as exciting. I have no particular issue with anyone here. I can say there's a good symbiosis within the team. We have a common goal: the smooth running of the centre. -
Upkeep of the look and feel of our centres is extremely important and standards and kept to the highest possible level. Pride in your work and dedication to excellence needs to be a forefront of anyone’s mind in this position.
Here's Carlos's McArthurGlen Story
Carlos - Maintenance Team
How did you get your role at McArthurGlen?
I had access to the construction site following the implementation of maintenance contracts for some
shops. Then, we got the global maintenance contract directly with McArthurGlen.
What training have you had for this position?
Technical training in multi-service.
What training have you had for this position?
My role in the centre is to respond to requests for various reparative actions identified by our client, regarding the technical part and follow the preventive maintenance plan related to our contract.
What makes working at McArthurGlen special?
It is a very pleasant setting to work in, the staff is friendly, attentive and they don’t hesitate to provide support on various operations. This centre has also allowed me to improve my technical qualities thanks to the various technical and innovative gear and innovative equipment for the whole system. -
Outstanding standards in our landscaping and architecture is at the heart of each of our centres so it’s important we maintain the standards of our green spaces, floral displays and mall walkways. There is no detail too small and being a perfectionist is celebrated in this position.
Here's Quentin's McArthurGlen Story
Quentin - Landscape Manager
How did you get your role at McArthurGlen?
I was already part of the CMEV teams when the tender was won in 2016; Given my growing interest in the site, for almost 4 years, I have since reorganized my personal life by moving to Miramas.
What training have you had for this position?
Training in horticulture then “BEP Maintenance Espace Rural” and then 18 years of experience in the field of landscaping for various companies.
Tell us a bit more about the role...
My job is to follow the contractual instructions for the maintenance of the green and floral spaces of the whole centre, accordingly to the seasons, as well as to meet the expectations of the McArthurGlen staff and deal with the various emergencies.
What makes working at McArthurGlen special?
The position is enjoyable because of the quality and the environmental standards of the centre. There is a constant aim at caring and perfecting trees, plants and flowers throughout the year. Excellent collaboration vibe with McArthurGlen management and constructive and productive dialogue. And finally, a very good overall atmosphere between the partners and providers on site, which also contributes to the good execution of my work.
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