Together we're safer

Your health and safety are of the utmost importance to us.

Read on to find out the latest measure we have put in place, to keep you safe and what you can do to help protect all of our guests while you shop.

McArthurGlen Designer Outlet York is now open. Our current opening hours are Monday-Friday between 10am-8pm, Saturday 9am-8pm and from 10am to 6pm on Sundays (larger stores open 11am-5pm).

We recommend planning your visit before midday or after 5pm for a quieter shopping experience. ​

The wellbeing of our customers, brand partners and employees remains of the upmost importance to us. Our centre has attained the Bureau Veritas SafeGuard Covid-19 certification, which is based on the actions we have taken to manage and reduce the risk of transmission of COVID-19, in accordance with current good practice, in line with local and national guidelines.

We will be updating this website regularly, so please continue to check for further information. We look forward to welcoming you. Until then, stay safe and stay connected.

Keep Clean
Good hygiene is key to minimising the spread of this virus, so we are increasing cleaning in public areas, including our toilets, and providing hand sanitisers throughout the centre.

Social Distance
Please respect the government guidelines on social distancing.

Face Covering
A face covering is obligatory in stores and in centre.

For more information on face coverings and exemptions please review the Government Guidelines.

Contactless Payments
If you can use contactless payment options while shopping, please do.


Expected Weekly Visitor Numbers

We recommend that you use our time table to plan your visit for quieter periods.

Monday 3 May - Sunday 9 May

The Centre is expected to be quiet. There might be waiting lines at some of our popular brands. Access into the Centre via all entrances.

The centre is moderately busy; wait times to access the Centre could be up to 20 minutes from late morning to early afternoon. It is expected that there are queues at some of our brands. Access into the Centre via North & South entrances only.

Today we expect a large number of guests wanting to visit us. Please allow enough time for your visit as wait times to access the Centre could be up to 60 minutes from mid morning to late afternoon.  It is expected that there are queues at some of our brands. Access into the Centre via North & South entrances only.  

Our dedicated Door Attendants will be here to greet you on arrival and answer any questions.

Bureau Veritas SafeGuard Covid-19 Certification

As part of our mission to make sure you have a safe and enjoyable day out shopping with us, we have now been certified with the Bureau Veritas SafeGuard Covid-19 certification.​

Bureau Veritas is a world leader in testing and inspection certification ​and focuses on guaranteeing consistent good procedure across multiple sites. ​So you can relax, feeling secure in the knowledge that we have taken care ​of all the necessary health and safety measures to prevent the spread of Covid-19

Additional Social Distancing Measures

We’ve been working closely with our local authorities to form our social distancing plans.

In order to comply with social distancing guidance, we limit the number of guests in the Centre at any one time.  We may temporarily close some of our entrances to help manage visitor numbers and have introduced a two-way system around the malls.

Our stores will have designated queuing systems highlighted with blue footprints and they will be limiting guest numbers within their space. Please expect waiting times to access the stores. We will be working hard to let you in, as soon as safe to do so. We thank you in advance for your understanding.

We’ll share on our website and social channels anticipated wait times to access the Centre to help you plan your visit.

York Designer Outlet

We are pleased to welcome you back.

Plan Your Visit

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