Guest Services

A day at Cheshire Oaks Designer Outlet is about more than just shopping for your favourite brands at up to 70% less. With cafés and restaurants, children’s play area and baby-changing rooms, ample parking for free and much more, our priority is to make your day of shopping easy and enjoyable.

Discover our guest services below...


  • Free Car Parking

    Free Car Parking

    Park conveniently at all times: we have more than 2900 parking places available, including a huge multi-storey car park. Plus, it's free for the whole day! In all parking areas of the centre including the multi-storey car park special signed parking facilities are available for disabled persons and families.

    *The parking area is open from 08.30 - 22.00

  • Wheelchair friendly

    Wheelchair friendly

    Our Designer Outlet is wheelchair friendly and fully equipped with disabled toilets and facilities. We recommend you to reserve a wheelchair before your visit. Please e-mail with the date and time of your visit.

  • Free WiFi

    Free WiFi

    Enjoy our free WiFi connection throughout the centre. Simply select for the "_CheshireOaksFreeWiFi" network, sign in and you can discover the best offers on our website, check in on our Facebook page or simply browse the web.

  • Culinary delights

    Culinary delights

    Enjoy a well-earned break at one of our many cafés or restaurants. Whether you’re starting your day with a breakfast at Giraffe, lunch at Carluccio's, a delicious coffee at Starbucks or a burger at McDonald's, our casual cafés and remarkable restaurants have something to please every palette. Highlights include Asian flavours at Wagamama and outstanding pizza at Pizza Express. 

    Discover our restaurants
  • Dog Friendly

    Dog Friendly

    You are welcome to bring your dog along to Cheshire Oaks Designer Outlet. A drinking trough for dogs can be found outside of Guest Services and also next to our Beauty Outlet store. You can also ask any catering brand for a drinking trough. For safety reasons, all dogs must be kept on a leash in all parts of the centre. Dogs are only allowed in some of the stores.

  • Kids Play Areas

    Kids Play Areas

    Little ones aged five and up can have fun on the slides and tunnels at one of two Adventure Play Areas at the centre. Find one near to the Nike store and another opposite the M&S Outlet. 

  • Mobile Charging

    Mobile Charging

    Mobile phone battery empty? We've got you covered with our free mobile charging powerbanks available at our Guest Services located near to GAP Outlet. The powerbank comes with adapter cables for all types of smartphones, from Apple to Samsung. 



  • Kids Cabs

    Kids Cabs

    Your children can discover the Outlet with our Kids Cabs, available to hire at Guest Services. Kids Cabs cost just £6 per day to hire, a £10 deposit is required. Kids Cabs are available for children over 80cm in height.

  • ATM Cash Machine/Union Pay

    ATM Cash Machine/Union Pay

    Our centre has three ATM cash machines located near to Pret-A-Manger, where you can withdraw cash without any charge. A range of our stores also accept the payment method Union Pay. We also have a No.1 Currency Exchange where you can exchange your money and claim VAT back on your purchases.

  • Baby Bottle Heating

    Baby Bottle Heating

    All our catering brands can heat up baby food and a bottle of milk for free. In addition, we also have baby changing rooms located in our toilet blocks above M&S Outlet, near Pizza Express and near to Guest Services.

  • Bicycle Parking

    Bicycle Parking

    Cycling to the outlet? We also have a number of spots available acorss the centre to park your bike. You can find bicycle parking units near Nike Outlet, Guest Services and next to McDonald's.

  • Umbrellas


    We are an undercover centre however should you wish to purchase an umbrella during your trip we have a range available from Guest Services.

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