Everything you need

Visit Guest Services at the South Entrance for gift cards, wheelchair hire, McArthurCars, and Lost & Found Property - our Guest Service Advisors will be happy to help you.

A day at York Designer Outlet is about more than shopping for your favourite brands at up to 60% less. With cafés and restaurants, a children’s play area and baby-changing rooms, ample free parking and special needs services, our priority is to make your day of shopping easy and enjoyable. 

Maps and store guides are provided throughout the Designer Outlet. You can download a map of the Designer Outlet here.


Make shopping fun for children and collect a Kids Cab to keep them entertained. Kids Cabs can be hired from Guest Services and provide a safe and fun way for your little shoppers to get around. The Kids Cabs cost just £5 per day to hire, a £10 cash deposit is required. 

Wheelchair Hire

Our Designer Outlet is wheelchair friendly and fully equipped with disabled toilets and facilities.  Free wheelchairs and 3 electric scooters, £2, are available to hire, it is advisable to book by telephone in advance of your visit. Contact Guest Services on 01904 682700. 

FREE Mobile phone charging 

Should your mobile device run low on battery whilst shopping with us you can charge it for free at our mobile phone charging station located opposite Guest Services.


York Designer Outlet now has free wifi available to guests. To make use of this service, simply enable your wifi on your device and select _York Free Wifi. You will then need to register your details and agree to the T&C's. 

Gift cards

The Guest Services is located near to the south entrance (see centre map) and is there to help and guide you. The York Designer Outlet Gift Card can be purchased here.

Please be aware, with the exception of guide and assistance dogs, pets are not permitted in the centre.

Overnight parking is not permitted within the centre grounds.

Alterations and Dry Cleaning Service now available. Specialist clothing alterations company Quickstitch are located in K5 on the south mall offering a range of quality alterations and dry cleaning at reasonable prices. Plus they offer a within the hour service on a number of different garments.



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