TAX REFUNDS

OUR TAX REFUND PROCESS

McArthurGlen have 6 centres with a tax refund point in house (Roermond, ParndorfSerravalleNoventaCastel Romano and AthensPlease check opening hours at Guest Services in each centre) and the process for claiming is very easy whether doing so in house or with one of our partners after your visit. Go to a nearby Tax Refund Service Point in our centres, or the many refund points in major tourist cities or at the airports to claim. 

Tax Refund

General terms

To be able to claim tax back on the items you have bought with us you must: - Have a permanent residence in a non-EU country - Depart the EU within 90 days of your purchase  - Have spent at least the minimum amount of €154.95 on the same day - Ask each store for a VAT receipt and tax refund form with your purchase - You must present your passport, or a scanned copy, in-store when purchasing tax free goods in Italy - Complete the form provided with each individual receipt and then claim tax back either at the in-centre tax refund office or at the airport

Tax Refund

In centre/ In city tax refunds:

When paying for your purchases (Check minimum purchase amount and the rules that apply to the partner you are claiming your tax refund with, in that country), ask each store for a VAT receipt and a Tax-Free Form with your purchase At the Tax-Free Refund Point, you must present a fully completed Tax-Free Form, your original purchase receipts and the card you have used to pay for your purchases issued in your name and valid for at least 6 months (check specific validity periods that apply with the partner you are claiming your tax refund with). Here you will receive your tax refund, however, it is still necessary to receive the customs stamp on your Tax-Free Form, with your passport and receipts, at the airport when departing the EU

Tax Refund

In airport refunds:

When paying for your purchases, ask each store for a VAT receipt and a Tax-Free Form with your purchase At the airport, go to the Customs desk and present your completed Tax-Free Form, passport, receipts and purchases to get a stamp on your form Then go to the Tax Refund Service Point at the airport to claim your refund

View the minimum purchase amount to be eligible for a tax refund, and customs stamp validity details per country
Click Here



Minimum purchase amount per country to be e
ligible for a Tax Refund: 
 

Country 

Minimum  Purchase Amount (EUR) 

Standard VAT rate 

(Up to %)     

Customs Stamp Validity 

France 

175.01 

20% 

6 months 

Germany 

50.01 

  19% * 

4 years  

Italy 

154.95 

22% 

3 months ** 

Austria 

75.01 

20% 

Go to eValidation 
desks Vienna airport

Netherlands  

50 

21% 

No time limit 

Luxembourg   

74 

17% 

3 years 

Spain 

No minimum spends 

21% 

4 years 

Greece 

50 

 24%*** 

3 months 



*
decreased to 16% until 31st December 2020 
** You must present your passport, or a scanned copy, in-store when purchasing tax free goods 
***17% in some islands
Online refunds can be accessed through our partners websites: 
Global Blue 
https://www.globalblue.com/ 
Planet payments 
https://www.planetpayment.com/en/home/