Guest Services


Free parking spaces

There are 3,000 free parking spaces around the Centre and 10 electric car-charging stations on P2.

Free Shuttlebus

Take our Free Shuttle Service every Friday and Saturday and on events to get non-stop in 30 minutes from Berlin city centre to the Designer Outlet Berlin.

Kids Cabs

Our Kids Cabs can be rented from Guest Service for only €5 per day (and a deposit for the key).

Free parking spaces

There are 3,000 free parking spaces around the Centre and 10 electric car-charging stations on P2.

Free Shuttlebus

Take our Free Shuttle Service every Friday and Saturday and on events to get non-stop in 30 minutes from Berlin city centre to the Designer Outlet Berlin.

Kids Cabs

Our Kids Cabs can be rented from Guest Service for only €5 per day (and a deposit for the key).

Handsfree-Shopping

Take advantage or our covenient lockers, free of charge! Keys are avaible at Guest Services. (and a deposit for the key)

Gift Card

Make your loved ones happy and give them our gift card.

Silent Room

In our Silent Room you can pray, meditate or relax.

Handsfree-Shopping

Take advantage or our covenient lockers, free of charge! Keys are avaible at Guest Services. (and a deposit for the key)

Gift Card

Make your loved ones happy and give them our gift card.

Silent Room

In our Silent Room you can pray, meditate or relax.

guestservices

Meet Your Guest Services Team​

Welcome to your go-to spot for support and assistance during your visit! Our Guest Services Team is here to ensure you have a seamless and delightful shopping experience. Whether you need help finding your way around, booking special services, or simply have a question, our friendly team is at your service.​

What We Do ​

Our Guest Services Team is dedicated to making your visit as enjoyable and efficient as possible. Here’s how we can assist you:​

  • Planning Your Day: Dreaming of the ultimate day at our centre? Seeking local gems? Drop us a line, and we'll craft an extraordinary day our itinerary for you. ​
  • Service Bookings: Need a personal shopper or a stroller for your little one? Let us handle the arrangements for you.​
  • Wayfinding: Not sure where to find a specific store or amenity? We’ve got the maps and the tips to help you navigate our centre with ease.​
  • Feedback: Loved your experience? Or maybe something wasn’t quite right? Talk to us! Your feedback is invaluable and helps us enhance the centre experience.​
  • Gift Cards: Can't decide on the perfect gift? Our Gift Cards are a surefire hit, and our dedicated Guest Services Team is ready to assist you in gifting the present of possibility! ​

Come and Say Hello! Next time you’re in the centre, don’t hesitate to stop by our Guest Services desk. Whether you’re looking for directions, service information, or just a local recommendation, we’re here to help. We look forward to making your shopping experience extraordinary!​

 

Welcome
To Designer Outlet Berlin