Together we're safer

Your health and safety are of the utmost importance to us

Read on to find out the latest measure we have put in place, to keep you safe and what you can do to help protect all of our guests while you shop.

Our Guest Services team is on hand to help with any requests and you can find all the latest information to help you plan your visit on our website.

Our centre has also been certified with the Bureau Veritas SafeGuard COVID-19 certification as a place to shop safely, and each of our stores will be subject to the highest health and safety measures to keep you well. You'll also find sanitising stations throughout the centre for your use.

H&S in Centre

Health & Safety Measures:

Keep Clean

Good hygiene is key to minimising the spread of this virus, so we are increasing cleaning in public areas and providing hand sanitisers throughout the centre.

Face Covering

Face coverings are strongly encouraged throughout the centre.

Contactless Payments

If you can, please use contactless payment options, some stores will not be able to accept cash payments.


Busy Times McArthurGlen West Midlands

Expected Weekly Visitor Numbers

We recommend that you use our timetable to plan your visit for quieter periods.

This is our quietest and recommended time to shop, it is unlikely that there will queues at our stores tills and fitting rooms.

The centre is moderately busy. Some of our stores may still restrict visitor numbers into store so you may have a small wait at some of our most popular brands.

Today we expect a large number of guests wanting to visit us. Please allow enough time for your visit, as it may come to longer waiting times due to queues. The Centre may have to temporarily prevent access from cars if we reach our capacity.

During busy periods our dedicated Traffic Management Team will be here to support entry when it’s safe to.

Bureau Veritas SafeGuard Covid-19 Certification

As part of our mission to make sure you have a safe and enjoyable day out, all our McArthurGlen centres have been certified with the Bureau Veritas SafeGuard Covid-19 certification.

Bureau Veritas is a world leader in testing and inspection certification ​and focuses on guaranteeing consistent good procedure across multiple sites. ​So you can relax, feeling secure in the knowledge that we have taken care ​of all the necessary health and safety measures to prevent the spread of Covid-19

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