Plan Your Visit


Getting here by...


Following the English Government’s latest announcement, we would like to advise you that non-essential retail stores at Ashford Designer Outlet closed on 19th December at 9pm until further notice. While our dine-in restaurants will also be closed during this period, some eateries may choose to operate take-away only options. Certain stores may also choose to offer Click and Collect services, please check individual brand pages on our website for further information. We will continue to monitor the situation closely and follow advice from our local health authority. We look forward to welcoming you back to our centre soon. Until then, stay safe and stay connected.

GETTING HERE


By Car

Ashford Designer Outlet is conveniently located for easy access from the M20 motorway, off Junction 9 or Junction 11. Alternatively, the centre can be reached from the A20 and the A28. 

To find us using your sat nav, enter TN24 0SD.

Parking is £1 every four hours and free everyday from 5pm.

Car Charging

Car charging points are now available. There are a total of 9 parking bays towards the exit of the Southern Car Park.

Ashford Designer Outlet hosts both 1 tesla charging point at 22kw and 6 regular EV points at 3.6 kw. 

Please note that in order to use Ashford Designer Outlet's charging points it is necessary for drivers to have with them their own charging lead.

The car park will be available only within our trading times. 

Connection fee: free 

 

 

ticketless parking

Enjoy our ticketless car parking system. This includes; automated number plate reading, digital space counters, contactless payments and later in the year payment by mobile phone app.

Just simply park your car, enjoy your day and before leaving, enter your vehicle registration into a car parking machine and pay.

Blue Badge Holders

We are pleased to offer all Blue Badge holders the option to add your vehicle registration onto our ANPR database. Doing so will allow you free parking without the need to use our payment machines during your visit.

If you would like to take advantage of this, please provide your consent for us to obtain your information by contacting Guest Services via email at guest@ashforddesigneroutlet.com.


 

Group Visit

We offer a package of exclusive benefits reserved for groups. To book or enquire about group visits simply contact our Guest Services at the link below.

By Train

Ashford International is less than a five minute walk from Ashford Designer Outlet. 

The high-speed link from London St. Pancras takes just 38 minutes, priced from £13.40 one way when you book in advance. 

There are also regular services running from Charing Cross, London Bridge, Waterloo, Victoria and the South.

Show your train ticket to Ashford at our Guest Services Desk to receive a complimentary Privilege Card, entitling you to an additional 10% discount in participating stores.

Find discounted train ticket information for Southeastern journeys including group discounts, cheap kids’ tickets, plus booking information below:

Disabled Access

Changing Places facilities are availible to those who cannot use standard toliet access by providing the required space and equipment, including a height adjustable changing bench and a hoist for safety and comfort.

Mobility scooters and wheelchairs available for free in our centre. You can hire these from our Guest Services on the day (subject to availability), or enquire in advance. ID will be required upon collection.

For more information please contact Guest Experience team on 01233 895 900 or email guestservices@ashforddesigneroutlet.com

How to find us

Plan your day


Opening times

Today  

09:00 - 21:00

  • Monday

    09:00 - 21:00

  • Tuesday

    09:00 - 21:00

  • Wednesday

    09:00 - 21:00

  • Thursday

    09:00 - 21:00

  • Friday

    09:00 - 21:00

  • Saturday

    09:00 - 21:00

  • Sunday *

    10:00 - 18:00

* Please check individual brand pages for any differences to Centre trading hours.

Sunday Larger Stores Opening Times


Please note that due to trading legislation some of our larger stores will open at 11:00 and close at 17:00 on Sundays and will not be open on Easter Sunday due to trading legislation; Abercrombie & Fitch, Adidas, BOSS, Clarks, Gap, Marks & Spencer, Polo Ralph Lauren, Moss Bros and Nike.

Restaurants and Cafes Opening Times


Due to trading restrictions our restaurant and café hours may vary. For further information on a restaurants individual opening hours please visit their restaurant page.

DISCOVER OUR RESTAURANTS

Services

  • Restaurants & Cafes

  • Free Wifi

  • Tax Free Shopping

  • Car Park

  • Disabled Access

  • Pet Friendly

  • Gift Cards

  • Safer Shopping

Free Mobile Phone Charging

Run out of juice? Charge your mobile phone at one of our two new ChargeBox stations! The stations are positioned by both the East and West mall toilets next to our ATMs and are free for guests to use.

Just plug in your mobile phone, lock the box and take the key to start your 30 mins of free charging.

Dogs Welcome

Join us for a fashionable day out with all the family.
We are a dog friendly mall, we just kindly ask to keep all dogs on leads. Discover our dog friendly stores and restaurants below. 

Welcome
To Ashford