Plan Your Visit

Getting here by...


By Car

Ashford Designer Outlet is conveniently located for easy access from the M20 motorway, off Junction 9 or Junction 11. Alternatively, the centre can be reached from the A20 and the A28. 

To find us using your sat nav, enter TN24 0SD.

Parking is £1 every four hours and free everyday from 5pm.

Car Charging

Car charging points are now available. There are a total of 9 parking bays towards the exit of the Southern Car Park.

Ashford Designer Outlet hosts both 1 tesla charging point at 22kw and 6 regular EV points at 3.6 kw. 

Please note that in order to use Ashford Designer Outlet's charging points it is necessary for drivers to have with them their own charging lead.

The car park will be available only within our trading times. 

Connection fee: free 



ticketless parking

Enjoy our ticketless car parking system. This includes; automated number plate reading, digital space counters, contactless payments and later in the year payment by mobile phone app.

Just simply park your car, enjoy your day and before leaving, enter your vehicle registration into a car parking machine and pay.

Blue Badge Holders

We are pleased to offer all Blue Badge holders the option to add your vehicle registration onto our ANPR database. Doing so will allow you free parking without the need to use our payment machines during your visit.

If you would like to take advantage of this, please provide your consent for us to obtain your information by contacting Guest Services via email at


Group Visit

We offer a package of exclusive benefits reserved for groups. To book or enquire about group visits simply contact our Guest Services at the link below.

By Train

Ashford International is less than a five minute walk from Ashford Designer Outlet. 

The high-speed link from London St. Pancras takes just 38 minutes, priced from £13.40 one way when you book in advance. 

There are also regular services running from Charing Cross, London Bridge, Waterloo, Victoria and the South.

Show your train ticket to Ashford at our Guest Services Desk to receive a complimentary Privilege Card, entitling you to an additional 10% discount in participating stores.

Find discounted train ticket information for Southeastern journeys including group discounts, cheap kids’ tickets, plus booking information below:

Shuttle Bus

We are delighted to share our new Shuttle Bus service for weekends, school holidays and event days. Find out full details of the route and times from Ashford Designer Outlet, International Station to Bank Street by downloading the  schedule below.

Disabled Access

Changing Places facilities are availible to those who cannot use standard toliet access by providing the required space and equipment, including a height adjustable changing bench and a hoist for safety and comfort.

Mobility scooters and wheelchairs available for free in our centre. You can hire these from our Guest Services on the day (subject to availability), or enquire in advance. ID will be required upon collection.

For more information please contact Guest Experience team on 01233 895 900 or email

How to find us

Plan your day

Opening times


10:00 - 18:00 *

* Larger stores 11am-5pm

  • Monday

    10:00 - 20:00

  • Tuesday

    10:00 - 20:00

  • Wednesday

    10:00 - 20:00

  • Thursday

    10:00 - 20:00

  • Friday

    10:00 - 20:00

  • Saturday

    09:00 - 20:00

  • Sunday *

    10:00 - 18:00

* Larger stores 11am-5pm


  • Restaurants & Cafes

  • Free Wifi

  • Car Park

  • Disabled Access

  • Pet Friendly

  • Gift Cards

  • Safer Shopping

Free Mobile Phone Charging

Run out of juice? Charge your mobile phone at one of our two new ChargeBox stations! The stations are positioned by both the East and West mall toilets next to our ATMs and are free for guests to use.

Just plug in your mobile phone, lock the box and take the key to start your 30 mins of free charging.

Dogs Welcome

Join us for a fashionable day out with all the family.
We are a dog friendly mall, we just kindly ask to keep all dogs on leads. Discover our dog friendly stores and restaurants below. 

To Ashford