Plan Your Visit

Getting here by...


By Car

Ashford Designer Outlet is conveniently located for easy access from the M20 motorway, off Junction 9, Junction 10, or 10a. Alternatively, the centre can be reached from the A20 and the A28. 

To find us using your sat nav, enter TN24 0SD.

Parking is £1* every four hours and free everyday from 5pm.

*Please note as of 6th June 2022, our car parking prices will rise to £2 for 4 hours due to the rising costs of maintenance. For the past 20 years, we have managed to avoid price increases but unfortunately, this is no longer viable due to the rising costs. The maximum charge for a whole day’s parking will be set at £4. Our car parks will still be free for guests staying for 30 minutes, blue badge holders, and everyone after 5 pm.

Car Charging

Car charging points are now available. There are a total of 7 parking bays towards the exit of the Southern Car Park.

Ashford Designer Outlet hosts both 1 tesla charging point at 22kw and 6 regular EV points at 3.6 kw. 

Please note that in order to use Ashford Designer Outlet's charging points it is necessary for drivers to have with them their own charging lead.

The car park will be available only within our trading times. 

Connection fee: free 



Cycling & Walking

Ashford is located a convenient 15 minute walk from Ashford Town Centre and is easily accessible from the Ashford International Train Station via a signposted route. Cycle parking is available on either side of the Polo Ralph Lauren store. There is also a free air pump available for guests to use on the East Side of the mall near Guest Services. Utilising these facilities will be at the cyclist’s own risk.

ticketless parking

Enjoy our ticketless car parking system. This includes; automated number plate reading, digital space counters, contactless payments and later in the year payment by mobile phone app.

Just simply park your car, enjoy your day and before leaving, enter your vehicle registration into a car parking machine and pay.

Blue Badge Holders

We are pleased to offer all Blue Badge holders the option to add your vehicle registration onto our ANPR database. Doing so will allow you free parking without the need to use our payment machines during your visit.

If you would like to take advantage of this, please provide your consent for us to obtain your information by contacting Guest Services via email at


Group Visit

We offer a package of exclusive benefits reserved for groups. To book or enquire about group visits simply contact our Guest Services at the link below.

By Train

Ashford International is less than a five minute walk from Ashford Designer Outlet. 

The high-speed link from London St. Pancras takes just 38 minutes, priced from £13.70 one way when you book in advance. 

There are also regular services running from Charing Cross, London Bridge, Waterloo, Victoria and the South.

Find discounted train ticket information for Southeastern journeys including group discounts, cheap kids’ tickets, plus booking information below:

Best Times To Visit

The quietest times to visit are Monday - Friday before 11am or after 4pm.

Guest Services

The following services are available from our Guest Services located opposite All Saints.

  • Mobility Hire - Electric scooters and wheelchairs, free of charge 
  • Kids Cabs - Available to hire £2 per hour. Kids Cabs cars are located outside Guest Services.
  • Gift Cards 
  • Lost property
  • Free phone charging
  • First-aid point
  • Taxi calling/booking
  • Quiet room located upstairs by our Guest Lounge
  • Baby changing room facility
  • Changing places room
  • McArthurGlen Club registration
  • General information and tourist information

Reservations and enquiries can be made by calling the team: +44 (0) 1233 895900 or email us at

Disabled Access

Changing Places facilities are availible to those who cannot use standard toliet access by providing the required space and equipment, including a height adjustable changing bench and a hoist for safety and comfort.

Mobility scooters and wheelchairs available for free in our centre. You can hire these from our Guest Services on the day (subject to availability), or enquire in advance. ID will be required upon collection.

For more information please contact Guest Experience team on 01233 895 900 or email

How to find us

Plan your day

Opening times

Regular opening hours


10:00 - 20:00

  • Monday

    10:00 - 20:00

  • Tuesday

    10:00 - 20:00

  • Wednesday

    10:00 - 20:00

  • Thursday

    10:00 - 20:00

  • Friday

    10:00 - 20:00

  • Saturday

    09:00 - 20:00

  • Sunday *

    10:00 - 18:00

* Larger stores 11am-5pm

Special Opening Hours

  • 10:00 - 22:00

  • 10:00 - 22:00


  • Restaurants & Cafes

  • Free Wifi

  • Car Park

  • Disabled Access

  • Pet Friendly

  • Gift Cards

  • Safer Shopping

Free Mobile Phone Charging

Run out of juice? Charge your mobile phone at one of our two new ChargeBox stations! The stations are positioned by both the East and West mall toilets next to our ATMs and are free for guests to use.

Just plug in your mobile phone, lock the box and take the key to start your 30 mins of free charging.

Dogs Welcome

Join us for a fashionable day out with all the family.
We are a dog friendly mall, we just kindly ask to keep all dogs on leads. Discover our dog friendly stores and restaurants below. 

To Ashford