Services

Discover all the services provided by McArthurGlen Provence. Our team works hard to deliver you a unique shopping experience.

Non-EU citizens can make their shopping experience even more rewarding by receiving a tax refund on all products purchased in participating stores at McArthurGlen Provence. All you need to do is:

  • Visit Guest Services with all your receipts where we will process your tax refund on-site;
  • When you are at the airport and about to leave the European Union, show customs officials your purchases, your receipts and your passport. They will validate the refund. 

To be eligible you must:

  • Be resident outside the EU
  • Be over 16 years old
  • Have purchased a minimum of €175.01 in participating stores on the same day. 

For more information on the tax-free service visit the website: http://www.globalblue.com/tax-free-shopping/how-to-shop-tax-free

- McArthurGlen Provence has a huge parking area, where you can park your car directly next to the Outlet for free.*

- Electric car charging stations are also available.
*The parking area is open regarding the opening hours of the Centre.

Enjoy our free Wi-Fi connection throughout the Centre. Simply select for the "_Provence Free WiFi" network, sign in and you can discover the best offers on our website, check in on our Facebook page or just browse the web.

Our multilingual Customer Service advisors are always available to help. You can find the Information Desk next to the main entrance, directly next to the parking place.

Enjoy a well-earned break at one of our many cafés or restaurants. From the breakfast to the diner our casual cafés and remarkable restaurants have something to please every palette.

Our Designer Outlet is wheelchair friendly and fully equipped with disabled toilets and facilities. We recommend you to reserve a wheelchair before your visit. Please e-mail accueil.provence@mcarthurglen.com with the date and time of your visit.

Some strollers are available at the information desk in order to make your shopping experience easier and more confortable.

Our Center has a cash machine, where you can withdraw cash money if preferred. 

Little ones can have fun on our kids playground.

You are welcome to bring your dog along to the Designer Outlet Provence. You will find drinking trough for dogs. For safety reasons, all dogs must be kept on a leash in all parts of the Centre. Dogs are only allowed in some of the stores.

Important: Don’t leave your dog in the car.

There are lockers available for free located in front of the Information Desk.

In our two parking, a spot is available to park your bike.

The Gift of Style!
When you give someone a McArthurGlen gift card, you are giving the gift of choice.
Gift cards are available in the guest services.

For more information you can send an email to accueil.provence@mcarthurglen.com or call +33 (4) 88 93 40 00.
To check your balance, you can contact storefinancial +33 1 86 26 53 35 or online > www.getmybalance.com