Discover all the services provided by McArthurGlen Designer Outlet Berlin. Our team strives everyday to deliver you a unique shopping experience.
There are 3,000 free parking spaces available in the immediate vicinity. There are several bike racks on site for bikes. General information on how to get here can be found here.
Take a look around our centre and plan your perfect shopping day. You can find our centre map here.
Have you found or lost something in the outlet centre? Please contact our Guest Services directly. This keeps lost and found items.
ATMs for cash are located at the entrance of P1 and at the east tower near Guest Services.
Surprise your loved ones with a Gift Card from Designer Outlet Berlin. This is valid in all shops and restaurants and is valid for 3 years. The gift card can be purchased both onlineand from our Guest Service with a minimum value of €5.00 and a maximum of €500.00.
Dogs are always welcome in our Designer Outlet Berlin. We only ask that you keep the dogs on a leash. There are several dog drinking troughs and bag dispensers in the center.
Our centre is very child-friendly. Both existing playgrounds invite you to romp and linger. The wooden playground with picnic area is opposite the piazza. On our second playground there is play equipment based around the motto “railway”. Please refer to the plans in the centre for the locations.
You are welcome to borrow one of our Kiddy Cabs directly from our Guest Services for a deposit and a daily fee.
With the “_Berlin Free Wifi” you can surf for free throughout the center.
Our center is barrier-free. You can borrow wheelchairs free of charge from our Guest Service for a deposit. Please reserve your wheelchair at least one day in advance and send an email to email@example.com.
You can store your valuables and purchases in our lockers. These are located between Unit R3 (North Sea) and R4 (Five Guys). Before using the lockers, please contact our Guest Services and leave a deposit of €20.00.
Umbrellas can be purchased from our Guest Services for a fee.
At our Guest Services there is a Room of Silence for praying, meditating or relaxing. Use this place for your Muslim prayer or silent meditation. The Room of Silence is open to anyone who needs a place to retreat.
Our toilet facilities are equipped with changing stations. You can also retreat to breastfeeding with our Guest Services.
For visitors from Non EU countries a special service has been set up. At the Interchange service desk Non EU tourists can fill in the tax-free forms to directly receive their tax-free refund back in cash. All you will need is your passport and the invoices from the stores.
1. In business
As a Tax Free eligible customer, fill out the Tax Refund Check provided by the seller and have the staff sign it. You will receive your invoice and a return envelope.
2. At customs
When you leave the EU and start your journey home, show your purchases, invoice and passport at customs. Have the tax refund check stamped by customs to confirm the export.
3. At the refund point
Present the tax refund cheque, bills and passport at a nearby refund point. There you will receive a refund on your credit card or, if you wish, in cash. As a foreign customer, you can of course send the tax refund check and the invoice to the specific provider and you will receive the refund on your credit card or as a bank check as quickly as possible.