Services

Discover all the services provided by McArthurGlen Roubaix. Our team works hard to deliver you a unique shopping experience.

Non-EU citizens can make their shopping experience even more rewarding by receiving a tax refund on all products purchased in participating stores at McArthurGlen Roubaix. All you need to do is:

  • Visit Guest Services with all your receipts where we will process your tax refund on-site;
  • When you are at the airport and about to leave the European Union, show customs officials your purchases, your receipts and your passport. They will validate the refund. 

To be eligible you must:

  • Be resident outside the EU
  • Be over 16 years old
  • Have purchased a minimum of €175.01 in participating stores on the same day. 

For more information on the tax-free service visit the website: http://www.globalblue.com/tax-free-shopping/how-to-shop-tax-free

- Our center offers two secure car parks, where you can park easily and do your shopping.

- Terminals for electric cars are at your disposal in the underground car park.

- Possibility to book your parking space on the website www.onepark.fr > Parking : PARCOGEST LANNOY GAMBETTA (paid service 1.40€/h (degressive rate))

*3 hours free from 16 € of purchases. Parking is open until 20:30.

Our customer service advisors will always be available to inform you. Find them at the reception at the entrance of our Center.

Enjoy a well-deserved gourmet break in one of our cafés and restaurants. From breakfast to dinner, a wide choice of culinary specialties is offered to you, make you happy there is something for all tastes.

Our Center is accessible to people with reduced mobility and fully equipped accordingly. Wheelchairs are available at the reception. 

Strollers are available at the reception of our Center in order to facilitate the day of you and your children, an identity document or a deposit check can be asked to you.

Need to charge your phone? Several options are available to you :

  • A mobile charger loan is available. To do this, go to the reception of your Center; a deposit of 10 € will be required to obtain the charger. Return it before closing the center and collect your deposit.
  • Buy your 10€ nomadic charger directly at the reception of your Center.

In our Center, you can enjoy a touch-up service !

In our parking, a spot is available to park your bike.

Your dog is welcome on the Center. For safety reasons your pet should be kept on a leash in all parts of the Center. Dogs are only accepted in certain shops. Important: Do not leave your pet in your car.

The Gift of Style!
When you give someone a McArthurGlen gift card, you are giving the gift of choice.
Gift cards are available in the guest services.

For more information you can send an email to accueil.roubaix@mcarthurglen.com or call +33 (3) 28 93 36 10.
To check your balance, you can contact storefinancial +33 1 86 26 53 35 or online > www.getmybalance.com

Car electric charging available in our parking.