Services

Discover all the services provided by McArthurGlen Roubaix. Our team works hard to deliver you a unique shopping experience.

Non-EU citizens can make their shopping experience even more rewarding by receiving a tax refund on all products purchased in participating stores at McArthurGlen Roubaix. All you need to do is:

Visit Guest Services with all your receipts where we will process your tax refund on-site. When you are at the airport and about to leave the European Union, show customs officials your purchases, your receipts and your passport. They will validate the refund.

To be eligible you must:
- Is done over 3 consecutive days (from the 1st purchase
- 100.01€ minimum
- Must have a valid passport
- Contacts: 01.41.61.51.51 or INFOS.FR@GLOBALBLUE.COM
For more information on the tax-free service visit the website: http://www.globalblue.com/tax-free-shopping/how-to-shop-tax-free
- Our centre offers two secure car parks, where you can park easily and do your shopping.
- Electric car terminals are available in the underground car park.
- 1.50€ per hour and 0.30€ for the next 15 minutes.
- Possibility of validating the parking ticket at the reception desk in case you forget to put it in your car or if you have made a total of 16€ purchases in several shops (on presentation of your receipt).
- Possibility of booking your parking space on the website www.onepark.fr > Parking Public Ville Renouvelée Mobilité (paying service 1.40€/h (decreasing rate)).
*3 hours free from 16€ of purchases. The car park is open until 8.30pm.
Need to charge your phone? Several options are available to you :
- A mobile charger loan is available. To do this, go to the reception of your Center; a deposit of 10 € will be required to obtain the charger. Return it before closing the center and collect your deposit. Loan against ID card.
The Gift of Style!
When you give someone a McArthurGlen gift card, you are giving the gift of choice.
Gift cards are available in the guest services.

For more information you can send an email to accueil.roubaix@mcarthurglen.com or call +33 (3) 28 93 36 10.
To check your balance, you can contact storefinancial +33 1 86 26 53 35 or online > www.getmybalance.com