"EXCELLENCE IN SERVICES" LABEL
The 1st center in France to be certified
For our 30th anniversary, we have obtained the "Excellence in Services" certification. A huge bravo to our teams who have worked for 3 years to obtain this label, and a big thank you to all our customers who motivate us every day to give our best
McArthurGlen Troyes awarded the "service excellence" certification
We have been awarded the "Excellence Services" certification, a distinction that recognizes the quality of our organization and your customer experience.
The sales teams in our boutiques, our Welcome Desk, our Security and Cleaning services, and the center's Management team were all evaluated to validate the consistency of the customer experience offered throughout our designer village.
The evaluation committee particularly appreciated our commitments across the 21 visitor touchpoints and praised the synergy between all boutique teams, management, and partners. The culture of friendliness and helpfulness perceived by our visitors, and embraced by all employees, was especially highlighted.
We are proud to be the first designer village in France to receive this certification!
VERONIKA
Guest Experience Manager at McArthurGlen Troyes
The kindness that emanates from our center perfectly illustrates the importance of a attentive and personalized service. By putting the customer at the heart of our concerns, we have not only strengthened the loyalty of our customers, but also created an environment where everyone feels valued and respected. This caring approach is not just a business transaction; it builds lasting relationships and contributes to a positive atmosphere that benefits everyone. By continuing to cultivate this caring culture, we can make every visit a memorable and rewarding experience.”
THEY ACT EVERY DAY FOR LABEL
Halima, Store Manager at MAJE
"McArthurGlen Troyes achieves a significant milestone by obtaining this quality certification. This commitment underscores our dedication to placing customer service at the heart of the experience, aiming to offer every visitor an unforgettable moment"
Sébastien, Store Manager at NIKE
"McArthurGlen Troyes and its 110 brands await you with their full commitment to benevolence and a passion for service. See you very soon at our EXCELLENCE SERVICES certified center! "
Grégory, Store Manager at LACOSTE
" This label is the embodiment of our expertise and the guarantee of a designer village that upholds high standards in many areas "
Jérome, Store Manager at THE KOOPLES
"It's a testament to daily investment."
Stéphanie, Store Manager at RENATTO BENE
"It is truly wonderful that McArthurGlen is a pioneer in obtaining this certification. For me, the 'Service Excellence' label represents a recognition of the commitment to offering an exceptional customer experience, combining quality, attentiveness, and professionalism. It's a real guarantee of trust for customers, who know they can expect service that meets their expectations."
Pauline, Security team Leader at SECURITAS
"Ensuring everyone's safety, with kindness and attentiveness, is what motivates us along with the entire Securitas team. In all situations, we give our best for our clients as well as for all the center's staff."
MATHIAS, MANAGER AT GSF
"The label is for me and the whole team the reward of our efforts to welcome and satisfy each customer"
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