Santa's Lodge FAQ's

What event is Ashford Designer outlet hosting for Christmas 2023

This year, we are hosting our magical Santa’s Lodge experience. Where children and parents alike can find out about all of the magical secrets that Santa and his elves keep, such as how they fly around the world in just one night and how they get their reindeer to fly!

Will my child receive a gift?
No. All proceeds from this event will be donated to our charity partner of the year. Our low-priced ticket cost covers the full 30-minute experience and meeting with the big man himself. 

When does Santa’s Lodge open?
Santa’s Lodge opens on Saturday 2nd December from 12pm to 5pm and will be open every Saturday and Sunday throughout December.
From Monday 18th December until Sunday 24th December (Christmas Eve) , Santa's Lodge will be open from 12pm to 5pm every day. 

When does Santa’s Lodge close? 
Santa’s Lodge closes at 5pm, on Sunday 24th December 2023 (Christmas Eve).

Will my child get to meet Santa? 
Yes, each family group will have an individual meet and greet with Santa.

What age is Santa’s Lodge suitable for? 
Santa’s Lodge is suitable for children aged 2 years to 10 years, but it really is fun for all!

How much will each ticket cost? 
Tickets for our Santa’s Lodge experience can be purchased for £5 per child. All proceeds raised will be donated to our charity partner of the year, The British Heart Foundation. To find out more about our Charity partner of the year, and the important work they do - click here.

Do I need to book a ticket for accompanying adults too? 
Accompanying adults will not need a valid ticket to enter the experience/ There is a maximum of x2 accompanying adults per paying child. Book your tickets here.

How long does each session last? 
Each session will last 30 minutes.

Are there any dedicated inclusive sessions available? 
Yes, our SEND Sessions are available for families who prefer a quieter and calmer environment, taking place from Saturday 2nd December to Thursday 21st December. Book your SEND tickets here.

Why should I book in advance? 
This is a ticketed event so we recommend that you pre-book your tickets to avoid disappointment.

Will I receive a ticket once I have booked? 
Yes, you will be emailed an e-ticket, you can either print your ticket or show it on your mobile phone at the entrance to the experience.

Do you offer refunds? 
We regret that we are unable to refund unwanted tickets.

When should I arrive? 
We recommend that you arrive at the event no earlier than 10 minutes before your pre-booked time slot.

Where is Santa’s Lodge located? 
Santa’s Lodge is located just down from Starbucks, opposite Kate Spade and Michael Kors. 

Is there access for wheelchairs? 
There is full disability access throughout Santa’s Lodge.

Can we take our own photographs with Santa? 
Yes, in fact, we encourage photos with Santa.