Guest Services


Book a slot to suit your schedule


  • Free Wifi

  • Tax Free Shopping

  • Restaurant & Cafe

  • Free Parking and Premium Parking

  • Disabled Access

  • Tailoring Services

  • Baby Changing Facilities

  • Pet Friendly

  • Hairdresser

  • Electric car charging stations

  • Portable Phone Chargers

  • Currency exchange

  • Hands Free Shopping

  • Luggage drop

  • Shopping bag drop off


Meet Your Guest Services Team​

Welcome to your go-to spot for support and assistance during your visit! Our Guest Services Team is here to ensure you have a seamless and delightful shopping experience. Whether you need help finding your way around, booking special services, or simply have a question, our friendly team is at your service.​

What We Do ​

Our Guest Services Team is dedicated to making your visit as enjoyable and efficient as possible. Here’s how we can assist you:​

  • Planning Your Day: Dreaming of the ultimate day at our centre? Seeking local gems? Drop us a line, and we'll craft an extraordinary day our itinerary for you. ​
  • Service Bookings: Need a wheelchair or a stroller for your little one? Let us handle the arrangements for you.​
  • Wayfinding: Not sure where to find a specific store or amenity? We’ve got the maps and the tips to help you navigate our centre with ease.​
  • Feedback: Loved your experience? Or maybe something wasn’t quite right? Talk to us! Your feedback is invaluable and helps us enhance the centre experience.​
  • Gift Cards: Can't decide on the perfect gift? Our Gift Cards are a surefire hit, and our dedicated Guest Services Team is ready to assist you in gifting the present of possibility! ​

Each member of our team is equipped with the knowledge and skills to assist you. [Below, you’ll find profiles of our Guest Services staff including the languages they speak and a little bit about what makes them passionate about helping you.]​

Come and Say Hello! Next time you’re in the centre, don’t hesitate to stop by our Guest Services desk. Whether you’re looking for directions, service information, or just a local recommendation, we’re here to help. We look forward to making your shopping experience extraordinary!​

Serravalle Designer Outlet