Services

Discover all the services provided by McArthurGlen Serravalle Designer Outlet. Our team works hard to deliver you a unique shopping experience.

Do not carry your bags! Ask Guest Services Team to activate Hands Free Shopping Service. Then, show your voucher at every purchase and bags will be delivered directly to Guest Services where you will be able to collect them right before leaving. Cost of service is just €3,00!
Leave your shopping bags at Guest Services for just 3€ - you will be able to claim them back before you go.
If you come here with your luggage, don't carry it around all day: just leafve it our Guest Services, for just 3€ per item.
Hotels, country houses, typical restaurants, excursions, golf and outdoor in Monferrato, Piedmont. Discover the magic of the hills where the famous Gavi wine is produced and pamper yourself with a relaxing weekend. Ask our Tourism Desk at the main entrance or visit http://thinkserravalle.it/eng/

Non-EU citizens can make their shopping experience even more rewarding by receiving a tax refund on all products purchased in participating stores at McArthurGlen Serravalle Designer Outlet. All you need to do is:

  • Visit Tax Refund Office with all your receipts where we will process your tax refund on-site;
  • When you are at the airport and about to leave the European Union, show customs officials your purchases, your receipts and your passport. They will validate the refund. 

To be eligible you must:

  • Be resident outside the EU
  • Be over 16 years old
  • Have purchased a minimum of €154.94 in participating stores on the same day. 

For more information on the tax-free service visit the website: http://www.globalblue.com/tax-free-shopping/how-to-shop-tax-free

Make sure to have you parking space reserved, close to the entrance and the Gucci and Burberry stores: book here for just €, on Fridays, Saturdays and Sundays.

McArthurGlen Serravalle Designer Outlet has a huge parking area, where you can park your car directly next to the Outlet for free.

You can browse the internet free of charge throughout the Centre, with the “mcarthurglen serravalle” network. Register and create an account to start browsing freely.

Restrooms are equipped with baby changing stations. The Guest Services office offers diapers, strollers and other services.

Charge for free your smartphone. Ask to our Guest Services for more information.

The Centre is equipped with disabled access toilets and dedicated facilities for wheelchair users. You can borrow a wheelchair at the Guest Services - free of charge

Indulge yourself and get your hair styled during a break from your shopping at Go Coppola, on the bridge.

Our playground is close to Piazza Levante, besides the Gutteridge store. Relax from shopping and watch your kids having fun!

Dogs within the Centre must be on leash. Courtesy kits are available free of charge at Guest Services.

In case of bad weather, umbrellas are available free of charge. Ask to our Guest Services.

ATMs for cash withdrawals are available in the Centre.

Charge your electric car for free while you go shopping. Ask our Guest Services for more information.