Together we're safer


Your health and safety are of the utmost importance to us.

Your health and safety are of the utmost importance to us at McArthurGlen. Read on to find out more about what we’re doing to keep you safe and what you can do to help protect all of our guests while you shop.

 

In line with the latest Government guidance, Cheshire Oaks Designer Outlet remains open Monday to Friday 9am - 8pm, Saturday 9am - 8pm, Sunday 10am - 6pm. However, we encourage guests to check the updated guidelines on local lockdowns and travel restrictions before planning their visit here.  


The safety and welfare of our customers, brand partners and employees remains paramount.

We continue to follow government guidance and have been working closely with Chester & Cheshire West Council alongside Cheshire Police.


Safety Guidelines | Additional MeasuresPopular times
MAG2020

Keep Clean

Good hygiene is key to minimising the spread of this virus, so we are increasing cleaning in public areas, including our toilets, and providing hand sanitisers throughout the centre.

 

Social Distance

Please respect the government guidelines on social distancing.

Face Covering

A face covering is obligatory in stores and highly recommended while in centre.

For more information on face coverings and exemptions please view the Government Guidelines here.

 

Contactless Payments

If you can, please use contactless payment options, some stores will not be able to accept cash payments.

H&S

Additional Social Distancing Measures

We’ve been working closely with Chester & Cheshire West Council alongside Cheshire Police to form our social distancing plans.

In order to comply with social distancing guidance, there will be a significant reduction in permitted visitor numbers, in order to support this car park A, B, C and our multi-storey will remain open but with reduced capacities.

Our stores will have designated queuing systems highlighted with yellow footprints and they will be limiting guest numbers within their space. Please expect waiting times to access the stores. We will be working hard to let you in, as soon as safe to do so. We thank you in advance for your understanding.

We’ll share on our website and social channels any temporary access restrictions for guests to help you plan your visit.
Traffic Prediction

Expected Weekly Visitor Numbers

We recommend that you use our time table to plan your visit for quieter periods.

Monday 26 October to Sunday 1 November

Quiet:
This is expected to be a calm shopping day. There might be waiting lines at some of our popular brands.

Moderate:
The centre is moderately busy and it is expected that there are queues at some of our brands.

Busy:
Today we expect a large number of guests wanting to visit us. Please allow enough time for your visit, as it may come to longer waiting times due to queues. The Centre may have to temporarily prevent access from cars if we reach our capacity.

Our dedicated Traffic Management Team will be here to support entry when it’s safe to.
October Half Term

Expected Weekly Visitor Numbers October Half Term

We recommend that you use our time table to plan your visit for quieter periods.

Monday 26 October to Sunday 2 November.

Quiet:
This is expected to be a calm shopping day. There might be waiting lines at some of our popular brands.

Moderate:
The centre is moderately busy and it is expected that there are queues at some of our brands.

Busy:
Today we expect a large number of guests wanting to visit us. Please allow enough time for your visit, as it may come to longer waiting times due to queues. The Centre may have to temporarily prevent access from cars if we reach our capacity.

Our dedicated Traffic Management Team will be here to support entry when it’s safe to.

Cheshire Oaks Designer Outlet


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