McArthurGlen Customer Survey Prize Draw (the Promotion)

Terms and Conditions

Please note: you must be physically located in Canada at the time of entry into this Promotion. NO purchase necessary. correct answer to skill-testing question required.

This Promotion is run by y McArthurGlen UK Ltd (the Promoter), company number 2810264, whose registered address is at McArthurGlen Group Nations house, 3rd Floor, London W1U 1WH UK.

By participating in the Promotion, you agree to be bound by these terms and conditions (these Terms and Conditions). Promotional materials relating to the Promotion, including all information on how to participate in the Promotion published in publications of the Promoter (including social media if applicable) or on the Promoter's websites (the Websites), also form part of these Terms and Conditions.  In the event of any conflict between any terms referred to in such promotional materials and these Terms and Conditions, these Terms and Conditions shall take precedence. 


  1. Entrants must be aged 19 or over and physically located in Canada, excluding Quebec, at the time of entry into the Promotion. Any attempt to enter into the Promotion from outside Canada will be void.
  2. Entry excludes employees and agents of the Promoter, its associated or subsidiary companies, and anyone otherwise connected with the operation or fulfilment of the Promotion (including third party promotional partners) and their respective associated, affiliated or subsidiary companies, and the immediate families and household members of all such employees and agents.
  3. Participation in the Promotion is limited to two entries per person per Promotion Period (please see paragraph 5 for details of when each Promotion Period will run). Each entry must follow a separate visit to the Participating Centre in the Promotion Period and use a separate Customer Survey entry form. Multiple attempts to participate from the same person using the same Customer Survey entry form will all be void.

Entry instructions

  1. The Promotion starts at 00:01am (Pacific Time) on [01/02/22] and closes at 23:59pm (Pacific Time) on [31/01/23] (the Promotion Term). Any attempt to participate outside the Promotion Term will be void.
  2. The Promotion runs on a monthly basis. Each month, the Promotion starts at 00:01am (Pacific Time) on the 5th day of said month and closes at 23:59pm (Pacific Time) on the last day of said month (the Promotion Period). Any entries received between the 1st and 4th day of a month will automatically roll over into the next Promotion Period.
  3. No Purchase Necessary. To enter the Promotion, entrants must complete and submit the Customer Survey entry form for a Participating Centre during a Promotion Period. Customers must complete and submit the Customer Survey entry form and enter the Promotion within 5 days of the date on which it is emailed to the customer (the Form Expiry Date). After the Form Expiry Date, the customer will not be able to enter the Promotion unless they re-visit the Participating Centre and receive a new Customer Survey entry form. Entrants must complete all mandatory details in the entry form for their entry to be valid, and opt to enter the Promotion, after which they should receive an on-screen notification confirming their entry into the Promotion. For the avoidance of doubt, even if a customer is able to complete and submit the form and their entry into the Promotion after the Form Expiry Date, and even if a customer receives an on-screen notification confirming their entry, the customer will not be deemed to have entered the Promotion.
  4. Entries received which are not submitted via the official entry method will not be accepted. Use of script, macro or any automated system to enter the Promotion is prohibited and entries made (or which appear to have been made) using any such system may be treated as void. Any illegible, incomplete or fraudulent entries will be rejected. Participants should be aware that they may be subject to data charges depending on their own individual arrangements for Internet access.

Winners and prizes

  1. There will be one prize winner per Promotion Period.
  2. All of the Promotion winners will be selected at random from all valid entries for the Promotion received by the Participating Centre during a Promotion Period.  There will be no prizes for any other participants.
  3. Potential prize winners will be selected on the 4th day following the relevant Promotion Period (the Draw Date).
  4. The prizes for the Promotion Term are [TOTAL NUMBER] McArthurGlen gift cards, subject to further terms and conditions as described below, with the total approximate retail value (the ARV) of [INSERT] Canadian Dollars (CDN$[INSERT]) (the Gift Cards). One Gift Card will be awarded in each Promotion Period of the Promotion Term, each Gift Card will have an ARV of [INSERT] Canadian Dollars (CDN$[INSERT]).
  5. The Gift Card may be used at participating retailers in any McArthurGlen Designer Outlet Centre in Canada. The Gift Card is subject to the Gift Card terms and conditions (which may be found on the Participating Centre's website, [INSERT LINK]) or on the Gift Card) and is valid for 12 months (Validity Period). No cash refunds under any circumstances, even if there is any amount left over at the end of the Gift Card Validity Period. The Gift Card is non-transferable and cannot be sold to anyone else. If you purchase a product / service which costs more than the value / remaining value left on the Gift Card then you will need to pay the balance.
  6. Prizes are as stated and are non-exchangeable and non-transferable. There is no cash or other alternative to the prize in whole or in part.
  7. In the event that, for reasons beyond the Promoter's reasonable control the Promoter is unable to award the prize as described in these Terms and Conditions, the Promoter reserves the right to award a prize of a similar nature and an equivalent value, or at its sole discretion, the cash value of the prize. The Promoter also reserves the right to award a prize of a similar nature and an equivalent value, or at its sole discretion, the cash value of the prize if in its reasonable discretion it is appropriate to do so. 

Odds of Winning

  1. The odds of winning will depend on the number of eligible entries received by the Promoter during the Promotion Period, and would be calculated by taking the number of Gift Cards per Promotion Period and dividing it by such number of eligible entries. Your odds of winning become zero, and you shall have no ability to win any Gift Cards, if you are unable to correctly answer the skill-testing question administered in accordance with “Winner announcement and claiming of prize” set out below.

Winner announcement and claiming of prize

  1. Potential winners will be notified by email or using other contact details provided to the Promoter within 10 days of the relevant Draw Date. All reasonable endeavours will be made to contact the winner during the specified time. If a potential winner cannot be contacted or is not available, the Promoter reserves the right to re-draw another potential winner from the valid / correct entries that were received during the Promotion Period (but is under no obligation to select any alternative potential winners).
  2. In order to claim a prize, a potential winner must individually answer a time-limited, skill-testing mathematical question without mechanical or electronic assistance before any prize is awarded.
  3. Winners may, at their choosing, collect the prize from the Participating Centre or request that the prize be posted to them. Winners may be required to submit valid identification before receiving their prize. 


  1. Each winner will be solely responsible for the reporting and payment of any and all Federal, Provincial, state or local taxes, sales taxes, surcharges, service charges, registration, licensing, processing, insurance premiums, and handling fees, and all other costs incurred in claiming, redeeming, receiving or possessing any prize.  The Promoter accepts no responsibility for any tax implications that may arise from any prize winnings, and independent financial advice should be sought by the prize winner.  The prize winner will and hereby does hold the Promoter harmless from liability for any failure to timely report and/or pay any taxes arising from participation in this Promotion.

Data Protection and publicity

  1. The Promoter will collect and process participants' personal information and it will be shared with the Promoter's agents, affiliates and, if applicable, any third party prize provider (including those outside the European Economic Area). Information provided by participants will only be used for the purpose of conducting this Promotion (including for prizes to be delivered) and other purposes as may be specified at the time of entry or on promotional materials. Personal information will be used in accordance with the applicable privacy policy in place from time to time (see


  1. The Promoter's decision is final and binding on the participants. No correspondence will be entered into.
  2. If participants (a) do not provide any of the mandatory information requested when participating in the Promotion; and/or (b) do not enter before the Form Expiry Date, their entry will be void.
  3. Failure to comply with these Terms and Conditions may result in disqualification from the Promotion in the Promoter’s sole discretion. The Promoter reserves the right to require the participants to prove that they are eligible. If a winner is found to be ineligible, the Promoter reserves the right to award their prize to another participant and to require the return of any prize already awarded.
  4. Participants must not do anything illegal and / or dangerous and / or that would put themselves or others at any risk.  Save where it has been negligent, the Promoter will not be responsible for any damage, loss or injury resulting from participants' entry into the Promotion or their acceptance and/or use of the prize, or for technical, hardware or software failures, clerical, typographical, or other error in any materials involved in the Promotion, lost, faulty or unavailable network connections or difficulties of any kind that may limit or prohibit participant's ability to participate in the Promotion. The Promoter will not be responsible for any lost, damaged, defaced, incomplete, illegible or otherwise unreadable entries or Gift Cards. Nothing in these Terms and Conditions shall in any way limit the Promoter's liability for death or personal injury caused by its negligence or for any other matter where liability may not be limited as a matter of law.
  5. The Promoter reserves the right at any time to cancel, modify or supersede the Promotion (including altering prizes) if, in its sole discretion, the Promotion is not capable of being conducted as specified. In the event of an error resulting in there being more winners than prizes for the Promotion, the Promoter reserves the right to: (a) declare as void any claims or entries resulting from such printing or other error; and/or (b) allocate the available prize(s) through a further draw or to divide the prize(s) or the value of the prize(s) between the winners of the Promotion.
  6. The Promoter reserves the right to amend these Terms and Conditions. Any amendments will be published on the Promoter's Website.
  7. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of British Columbia and the laws of Canada applicable therein. Disputes arising in connection with this Agreement (including non-contractual disputes and claims relating to the Promotion) shall be subject to the exclusive jurisdiction of courts of the Province of British Columbia.
  8. The parties have requested and agree that these Terms and Conditions and all documents relating thereto be drawn up in English / Les parties ont demandé que les règles du concours ainsi que tous les documents qui s’y rattachent soient rédigés en anglais.  Any translation of these Terms and Conditions to a language other than English is provided as a convenience only.  In the event of any conflict between these Terms and Conditions in any other language and English, the English version of these Terms and Conditions will prevail.